These terms and conditions do not affect your statutory rights.

We will treat each order for goods as an offer by you to buy them subject to these terms and conditions.

We have the right at our discretion not to accept any order. If we do not supply goods for any reason we will not charge you for them and we will refund any money already paid for them. We will not compensate you for any other loss, which you may suffer if we do not supply goods.

If we elect to accept your order we will notify you accordingly. It is only when you receive such notification that a binding contract is concluded with you on these terms and conditions. The price for the goods will be as quoted on our web site at the time you place your order, but we reserve the right to remedy an obvious mistake in pricing by charging a proper commercial price to rectify such a mistake.

Prices quoted on our web site are both inclusive and exclusive of value added tax (vat), but in neither case do they include delivery and insurance charges. If you reside in the European Union you will pay the vat.

Goods are subject to availability and delay in delivery of goods is sometimes out of our control. All delivery dates are quoted in good faith and delivery dates cannot be guaranteed. In the event that delivery cannot be made within 30 days, we will contact you to discuss alternative arrangements. You have the right to withdraw from the contract at this stage.

As soon as the goods have been delivered you will be responsible for them. Delivery is deemed to take place when the goods are delivered to the address nominated by you. However, you will only own the goods when we have received payment for them in full.

If goods are delivered to you in a damaged condition you must inform Customer Services at support@network-cabling.co.uk as soon as possible. If however you do not inform us within a reasonable period of time we will have no liability for the goods in question.

All goods must be returned to us with their original packaging. This does not affect your statutory rights as a consumer.

All goods are supplied with a manufacturers warranty, which will vary in length. If within the warranty period the goods supplied by us become defective, please contact Customer Services at support@network-cabling.co.uk for return and replacement instructions. All warranties offered are in addition to your statutory rights as a consumer.

For Consumers wishing to return non-faulty goods we abide by the Consumer Protection (Distance Selling) regulations 2000 which allow you to return the goods in thier original condition within 7 days of delivery for a full refund.

Business customers may return non-faulty goods at our discretion within 7 days from delivery and there will be a restocking charge of 25% to 30% of the cost of the items returned. Items must be returned in accordance with our returns policy after first obtaining a returns number from Customer Services.

Goods returned to us remain at your risk until booked into our returns department. We recommend that when returning goods that adequate insurance is taken out to cover any loss or damage that may occur during transit. We will not be held liable for any such loss or damage.

Refunds, once authorised are processed the same working day unless we are awaiting goods to be returned by you in which case they will be processed when they have been checked and booked into our returns department). Please note that once we have processed your credit, your issuing bank may not be aware of the transaction for up to 7 working days.

Goods, which we have agreed to exchange or refund, will be dealt within 3 days of our receiving them (subject to stock availability). Please allow up to 10 working days from the date you return the goods to us, for delivery of the exchanged goods. If you wish to enquire on the status of the exchange after this period please call Customer Services on 0844 3573410 with your returns number, or email them at support@network-cabling.co.uk.

We take care to keep our web site accurate and up-to-date but you should check the accuracy of information presented on our web site before using it. We will not be liable for any loss suffered by you from any use of information presented on our web site. Trademarks and logos displayed on our web site may not be reproduced, downloaded or used by you in any manner.

Payment can be made via Secure Credit Card, Paypal or Cheque. Purchase Order Invoice Accounts may be granted subject to status checks. Official Purchase Orders on headed company paper are required. These should be emailed or faxed to us on 0871 6611524.

For Invoice Accounts our credit terms of payment are full invoice payment within 30 days of our invoice date. We reserve the right to place any accounts with invoices older than 30 days on Hold and we may charge interest on these overdue invoices of 8% above the Bank of England base rate appicable at the time. Interest accumulates on a daily basis.

Delay or failure by us to exercise any of our rights under these terms and conditions should not be regarded as a waiver of them, nor will any single exercise of such rights preclude any other or further exercise of them.

These terms and conditions shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England and Wales.

These terms and conditions are subject to change at any time and appropriate notice will be provided on this site of any such changes.